Business Support Officer – Community Care and Active Living

Part Time Permanent Position

22.8 hours a week Monday to Friday 

Band 4 - Salary Range $72,119 to $76,460 per annum pro rata + 11.5% Super 

About Melton City Council

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality - one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

The Opportunity

The Community Care and Active Living department delivers a range of services and programs to support residents to live independently and actively participate in the community. We are seeking a highly motivated Business Support Officer to join our dynamic team.  You will collaborate with internal teams and provide administrative support and exceptional customer service to community and key stakeholders. 

Reporting to Manager Community Care and Active Living, the Business Support Officer will collaborate closely with internal teams and provide comprehensive administrative and operational support to ensure efficient operations and exceptional customer service to customers. 

Key Responsibilities

• Day to day administrative support in systems and portals for Community Care and Active Living department.
• Provide excellent customer service.
• Exhibit sensitivity with all customers from a range of cultural backgrounds, age groups and all abilities.
• Contribute to development and review of operating procedures and systems.

To view the Position Description, click here.

About you

To be successful in this role you will have the following:

• Beyond Secondary education, Certificate 3 in business administration or higher or with relevant office administration experience or substantive office administration experience.
• Experience in a Local Government and supporting multi-disciplinary teams.
• Excellent customer service skills to interact with customers from a variety of backgrounds, age groups, and abilities.
• Experience in computer software packages including client management systems and computer applications.
• Current valid Victorian Driver’s Licence.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture 

Benefits

There are a number of great reasons why our people love working at Melton City Council: 

Staff Benefits | Melton City Council

• 5 weeks annual leave*
• Flexible Working Hours
• Extensive Career Development & Leadership Programs
• 16 weeks Paid Parental Leave (Super is paid during parental leave)*
• 3 weeks Paid Secondary Carer Leave*
• Family Room available including Breastfeeding Facilities - Australian Breastfeeding Association
• Wellbeing initiatives
• Subsidised Uniforms

*These benefits are pro rata. 

How To Apply

If you require further information about the position, please contact Coral Crameri, Manager Community Care and Active Living on 0477 179 880.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. 

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.

 Applications close 11:59pm Thursday 3 April 2025