Councillor Liaison Officer

Full Time Permanent Position

Band 6 - Salary Range $95,073 to $103,531 per annum + 11.5% Super + ADO

Salary offered will depend on level of skills and experience.

About Melton City Council

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality - one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

The Opportunity

An exciting opportunity exists in our Mayor and Councillor Support Team for a Councillor Liaison Officer to enhance support for our Councillors.

Reporting to the Team Leader Office of Mayor and Councillors, this role will be vital in assisting Team Melton to achieve its best by being responsible for the end-to-end management of Councillor requests, including the development of workflow process and reporting.

Key Responsibilities

• Build strong relationships across the organisation and establish yourself a reliable and responsive point of contact for Councillors.
• Be a first point of contact for Councillors in acknowledging all enquiries and coordinating timely responses including where appropriate resolution to their enquiries.
• Create registers, processes, and reports, including utilising appropriate software solutions, for dashboard reporting on the status of requests and resolutions.
• Monitor and regularly report on the overall status of Councillor requests to Councillors and the Executive Leadership Team.
• Maintain a focus on continuous improvement, including supporting and delivering other projects and initiatives that enhance Councillors’ customer experience, as required. 

To view the Position Description, click here.

About you

To be successful in this role you will have the following:

• Relevant tertiary qualification and/or significant experience in managing complex enquiries.
• Commitment to a customer centric culture with the ability to develop and maintain strong collaborative stakeholder relationships, utilising high level analytical, negotiation and problem-solving skills to ensure the success of priority projects.
• Demonstrated experience in developing and implementing systems and processes and a strong commitment to continually improve them.
• Demonstrated understanding of and ability to operate successfully in undertaking complex task management without close supervision within a highly structured and multifaceted environment.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture 

Benefits

There are a number of great reasons why our people love working at Melton City Council: 

Staff Benefits | Melton City Council

• 13 ADO's (Accrued Day Off) per year
• 5 weeks annual leave
• Flexible Working Hours
• Extensive Career Development & Leadership Programs
• 16 weeks Paid Parental Leave (Super is paid during parental leave) 
• 3 weeks Paid Secondary Carer Leave
• Family Room available including Breastfeeding Facilities - Australian Breastfeeding Association
• Wellbeing initiatives
• Subsidised Uniforms

How To Apply

If you require further information about the position, please contact Steph Reimers, Team Leader Office of Mayor and Councillors on 9747 7337.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. 

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.