Library Customer Service Officer

1 x Part Time Permanent Position
24.5 hrs per week (includes 1 evening and 1 Saturday per month)

1 x Part Time Fixed Term Position - Until September 2025
23.13 hrs per week (includes 1 evening per month, every Saturday, fortnightly Sunday)

Band 3 - Salary Range $67,833 to $71,555 per annum Pro Rata + 11.5% Super

2 x Casual Positions

Band 3 - Hourly Rate $42.91 + 11.5% Super

Salary offered will depend on level of skills and experience.

About Melton City Council

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality - one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

The Opportunity

As a member of the team, you will have the opportunity to engage with the community around collections, technology to supporting lifelong learning.

This position reports to Team Leader Library Customer Experience and services both internal and external stakeholders, including library members, library staff and the general public.

In this role you will:

• Ensure customers have a positive experience in our Library and Learning Hubs by delivering high quality customer service.
• Support the learning outcomes of residents by assisting in the use of resources, technology and online library platforms, and delivering literacy and learning programs.

Key Responsibilities

• Deliver high quality customer service at library facilities or outreach points, ensuring customers have a positive library experience characterised by active engagement.
• Create a welcoming experience by engaging with customers throughout the library, joining and inducting new library members, and providing tours of library facilities.
• Proactively assist customers to maximise their use of the library, resources, equipment, technology and online library platforms.
• Under the direction of the shift supervisor, undertake routine library tasks including issuing and returning loans, event bookings, collecting fees, and basic information and directional enquiries.

To view the Position Description, click here.

About you

To be successful in this role you will have the following:

• Beyond secondary education or equivalent with some experience in a customer service or community focused environment.
• Demonstrated customer service skills with the ability to relate well to a diverse range of people.
• Availability and flexibility to work rostered shifts as required across weekdays, weekends and evenings. 
• Current valid Victorian Driver’s Licence.
• Must hold or be able to obtain an Employee Working with Children Check.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture 

Benefits

There are a number of great reasons why our people love working at Melton City Council: 

Staff Benefits | Melton City Council

• 13 ADO's (Accrued Day Off) per year (Available for Full Time position only)
• 5 weeks annual leave*
• Extensive Career Development & Leadership Programs
• 16 weeks Paid Parental Leave (Super is paid during parental leave)*
• 3 weeks Paid Secondary Carer Leave*
• Family Room available including Breastfeeding Facilities - Australian Breastfeeding Association
• Wellbeing initiatives
• Subsidised Uniforms

*Eligible for Full Time positions or Part Time positions Pro Rata and Fixed term positions eligible after 12 months of employment.

How To Apply

If you require further information about the position, please contact Nick Tomé, Team Leader Library Customer Experience on 9747 5913.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. 

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.