EOI - Housing Support Worker
Job No:
MEL1532
Location:
Melton
Full Time Fixed Term Position - 22/08/2025 to 25/02/2026
Band 5
The Opportunity
An exciting opportunity has arisen for a highly motivated and compassionate individual to join Melton City Council’s Housing Services team as a Housing Support Worker. The role is responsible for providing interventions and case-management supports to people who are experiencing homelessness or at risk of homelessness to assist them with their housing needs and any other identified needs to achieve better health and wellbeing outcomes. The position reports to the Housing Services Team Leader and will liaise with a diverse range of stakeholders, in particular, individuals, families and children who are experiencing homelessness, internal and external service providers, and the general community.
Key Responsibilities
- Provide housing assistance and support to young people, individuals and families through holistic case management, ongoing assessment, information and advocacy.
- Actively engage clients in the development of individual case plans and regular reviews to ensure that the identified goals and outcomes are achieved, including making appropriate referrals to other allied health or community services.
- Maintain an effective client record keeping system, including case-note entries via an electronic database system, Specialist Homelessness Information Platform (SHIP).
- Work collaboratively with external Transitional Housing and Community Housing providers to facilitate the tenancy of clients in their properties and provide case-management support.
- Develop and maintain effective relationships with other stakeholders, including allied health services, community agencies, community groups and real estate agencies.
About you
To be successful in this role you will have the following:
- Tertiary qualifications such as social work, welfare work or other relevant human services degree with some relevant experience or a lesser formal qualification with substantial relevant experience working in the housing/homelessness sector.
- An understanding of the range of needs and issues affecting young people, individuals and families who are experiencing homelessness or at risk of homelessness.
- Experience and highly developed skills in the provision of case management to young people, individuals, and families who have experienced homelessness and/or presented with multiple and complex needs.
- Develop and maintain effective relationships with a range of stakeholders, including service clients, community sector agencies and real estate agencies.
- Current valid Victorian driver’s licence.
- Must hold or be able to obtain an Employee Working with Children Check.
How To Apply
This role reports directly to the Housing Services Team Leader and interested staff are encouraged to contact Roxana Viojo to discuss the key responsibilities affiliated with the position in greater detail on 9747 7291.
Prior to expressing interest, please ensure that you have a conversation with your supervisor/Manager.
To complete your application, please enter your details below, upload your CV and answer the question regarding a candidate statement detailing your motivation for seeking this role, what you will bring to the role, and the anticipated career development outcomes to be derived. Please note, answering the Key Selection Criteria from the Position Description is not required.
Applications close 3:00pm Thursday 31 July 2025
Please note that only employees with 6 months service and who are employed directly with Melton City Council are eligible to apply for internally advertised roles.
At Melton City Council we care for our people, we’re committed to the professional growth of our employees and support balance and flexibility. If you want to work with talented, passionate people and build a thriving and vibrant community, we encourage you to apply. We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQ and people from culturally diverse backgrounds.
