Client Services Officer

Full Time Permanent Position

Position is required to work across various start times - 7.00am, 7.30am & 8.30am

Band 4 - Salary Range $74,283 to $78,754 per annum + 12% Super + ADO

Salary offered will depend on level of skills and experience.

Why join Melton City Council?

Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.

As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.

Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:

• Professional and personal development opportunities
• Generous leave entitlements and flexible work arrangements
• A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities

Join us and help build a city that thrives—where your work makes a real difference every day.

The Opportunity

We are currently seeking a motivated and customer-focused Client Service Officer to join our Community Care & Active Living – Client Connections team. In this role, you will provide high-quality customer service and administrative support to ensure the smooth and efficient delivery of services. Your responsibilities will include service scheduling, data entry, payroll processing and coordinating day-to-day service operations. Reporting to the Client Connections Team Leader, you will collaborate with both internal teams and external stakeholders to support the diverse needs of our clients and workforce.

Key Responsibilities

• Respond promptly and professionally to client enquiries and direct them appropriately.
• Process and maintain accurate records and information related to payroll and debtor functions.
• Timely and appropriate scheduling of services in accordance with client needs, care plans, staff availability and service delivery standards.
• Provide administrative support across the Client Connections service area, including maintaining and updating client and staff database.
• Contribute to the operations of the department through active participation in meetings and other activities.

To view the Position Description, click here.

About you

To be successful in this role you will have the following:

• Post-secondary qualification in administration or some experience in an administrative role or relevant experience.
• Previous experience in a similar role within local government (desirable).
• Experience in rostering, scheduling, or coordination roles, preferably in the aged care or community services sector.
• Hold a current Victorian driver’s licence.
• Must hold or be able to obtain an Employee Working with Children Check.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture 

Benefits

There are a number of great reasons why our people love working at Melton City Council: 

Staff Benefits | Melton City Council

• 13 ADO's (Accrued Day Off) per year
• 5 weeks annual leave 
• Flexible Working Hours
• Extensive Career Development & Leadership Programs
• 16 weeks Paid Parental Leave (Super is paid during parental leave) 
• 3 weeks Paid Secondary Carer Leave
• Family Room available including Breastfeeding Facilities - Australian Breastfeeding Association
• Wellbeing initiatives
• Subsidised Uniforms

How To Apply

If you require further information about the position, please contact Anna Munro, Team Leader Client Connections on 9747 7109.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. 

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government. 

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.