Tenancy and Housing Support Officer

Full Time Permanent Position

Band 5 - Salary Range $81,006 to $93,280 per annum + 12% Super + ADO

Salary offered will depend on level of skills and experience.

Why join Melton City Council?

Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.

As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.

Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:

• Professional and personal development opportunities
• Generous leave entitlements and flexible work arrangements
• A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities

Join us and help build a city that thrives—where your work makes a real difference every day.

The Opportunity

An exciting opportunity has arisen for a highly motivated and compassionate individual to join Melton City Council’s Housing Services team as a Tenancy & Housing Support Officer. The role is responsible for the tenancy management and administration of Council Housing properties, and providing interventions and supports for people who are experiencing homelessness or at risk of homelessness.

The position reports to the Housing Services Team Leader and will liaise with a diverse range of stakeholders, in particular, individuals, families and children who are experiencing homelessness, Council Housing renters, internal and external service providers, and the general community

Key Responsibilities

• Provide housing assistance and support to young people, individuals and families through holistic case management, ongoing assessment, information and advocacy.
• Actively engage clients in the development of individual case plans and regular reviews to ensure that the identified goals and outcomes are achieved, including making appropriate referrals to other allied health or community services.
• Undertake all appropriate actions regarding tenancy management of Council Housing properties in accordance with organisational policies and the provisions of the Residential Tenancies Act.
• Maintain an effective client record keeping system, including case-note entries via an electronic database system, Specialist Homelessness Information Platform (SHIP)
• Develop and maintain effective relationships with other stakeholders, including allied health services, community agencies, community groups and real estate agencies.

To view the Position Description, click here.

About you

To be successful in this role you will have the following:

•  Tertiary qualifications such as social work, welfare work or other relevant human services degree or diploma with some relevant experience or a lesser formal qualification with substantial relevant experience working in the housing/homelessness sector or property/tenancy management sector.
• Experience and highly developed skills in the provision of case management to young people, individuals, and families who have experienced homelessness or are at risk of homelessness and/or presented with multiple and complex needs.
• Experience in delivering tenancy and property management, including knowledge of the Residential Tenancies (Residential Tenancies Amendment Act 2018) Transitional Regulations 2021 and Victorian Civil and Administrative Tribunal (VCAT) processes. 
• Current valid Victorian Driver’s Licence.
• Must hold or be able to obtain an Employee Working with Children Check.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture 

Benefits

There are a number of great reasons why our people love working at Melton City Council: 

Staff Benefits | Melton City Council

• 13 ADO's (Accrued Day Off) per year*
• 5 weeks annual leave* 
• Genuine Flexible work options
• Extensive Career Development & Leadership Programs
• Access to the Local Government Employee Health Plan (GMHBA) with exclusive benefits
• 16 weeks Paid Parental Leave (Super is paid during parental leave)* 
• 3 weeks Paid Secondary Carer Leave*
• Wellbeing initiatives

*Eligible for Full Time positions or for Fixed term positions eligible after 12 months of employment. 

How To Apply

If you require further information about the position, please contact Roxana Viojo, Housing Services Team Leader 9747 7291.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. 

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government. 

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.