Customer Support Officer
Job No:
MEL1696
Location:
Melton
1 x Full Time Permanent Position
1 x Full Time Temporary position until November 2026
Band 4 - Salary Range $74,283 to $78,754 per annum + 12% Super + ADO
Why join Melton City Council?
Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.
As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.
Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:
- Professional and personal development opportunities
- Generous leave entitlements and flexible work arrangements
- A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities
Join us and help build a city that thrives—where your work makes a real difference every day.
The Opportunity
Are you passionate about creating exceptional customer experiences? Do you thrive in a collaborative environment where you can make a real impact on the lives and wellbeing of our local community?
This is an exciting opportunity for a passionate professional to join our Customer Support Team in delivering outstanding service across all contact channels with courtesy, empathy, and professionalism.
In this role, you’ll champion our commitment to enhancing the customer experience while modelling Council’s customer service commitments. You’ll also have the opportunity to participate in cross-departmental initiatives, bringing the customer’s perspective into Council’s wider objectives and fostering a proactive, customer-centered approach to the way we deliver services.
Key Responsibilities
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Respond to customer enquiries made in person, by telephone and in writing.
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Collect and accurately process payments made to Council.
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Accurately record customer requests in Council’s corporate system.
The Recruitment Process
Please note shortlisted candidates will be required to attend an Assessment Group Interview, which forms part of our recruitment process. The session will involve a range of practical activities designed to reflect real customer service scenarios, along with a short structured interview.
Applicants must be available to attend one of the following sessions:
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First session: 16 February - 9:30am to 12:30pm
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Second session: 18 February - 1:00pm to 4:00pm
Please note that two vacancies are currently advertised. Applicants who are not selected on this occasion may be placed in a talent pool, which may be used to fill similar customer service roles that become available in the future.
To view the Position Description, click here.
About you
To be successful in this role you will have the following:
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Post-secondary qualification with on-the-job training or lesser qualification with experience in the provision of high-level customer service to the general public.
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Experience in delivering exceptional customer experiences in an omnichannel customer contact centre environment, including dealing within high volume in-bound calls.
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Be able to work successfully in a team aiming to provide high quality, accurate and timely information.
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Experience dealing with customers from diverse backgrounds, including those with disabilities and from Cultural and Linguistically Diverse (CALD) communities.
How To Apply
If you require further information about the position, please contact Garry Holmes, Customer Support Team Leader on 9747 5397.
Applications close 11:59pm Wednesday 11 February 2026
