Facility Services Support Officer

Full Time Fixed Term until 8 January 2027

Band 4 - Salary Range $74,283.18 - $78,754.27 + 12% Super + RDO

Why join Melton City Council?

Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.

As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.

Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:

• Professional and personal development opportunities
• Generous leave entitlements and flexible work arrangements
• A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities

Join us and help build a city that thrives—where your work makes a real difference every day.

The Opportunity

An exciting opportunity has arisen for an experienced and motivated individual to join the Recreation and Facility Activation Business Unit as the Facility Service & Support Officer. The City of Melton is the fastest growing municipality in Australia and home to a vibrant and diverse community.

Reporting to the Coordinator Leisure Centres, this position plays an important role in helping to deliver and enhance the health and wellbeing of residents in the City of Melton.

The Facilities Service Support Officer is responsible for building relationships with key stakeholders to develop opportunities to activate the indoor sport stadiums within the City of Melton.
This role will also support the provision of a range of accessible indoor recreation programs and initiatives that encourage participation consistent with Council’s strategic priorities.

We are looking for someone who has a high level of professional customer service techniques and communication skills, an understanding of Occupational Health & Safety, and who is well organised to support the daily operations of Council’s indoor stadiums.

Key Responsibilities

• Provide timely and accurate information about Leisure Centres programs, events, services, and facilities to both internal and external customers.  
•  Provide administrative support to the Leisure Centres team, including, collecting, and mailing of correspondence, dealing with customer enquiries, maintaining data bases and registers, completing relevant reports and taking cash sales. 
•  Act as a liaison and interface with the range of community and Council users of the Indoor Stadiums. 
• Take booking enquiries for hireable space within the Indoor Stadiums, maintain booking procedures and booking systems.
• Support the Coordinator Leisure Centres to maintain systems and procedures to ensure the efficient and effective operations of Indoor Stadiums.
• Under the direction of the Coordinator Leisure Centres, the incumbent has the authority to undertake all ‘day to day’ activities within Council Policy and Procedures in the provision of the Indoor Stadiums.

To view the Position Description, click here.

About you

This position requires a highly motivated and enthusiastic person that can gain co-operation and maintain genuine relationships with tenants, members of the public and internal stakeholders.

To be successful in this role you will have the following:

• Secondary education or a minimum of a post-trades certificate or equivalent and/or will have in addition have completed a TAFE certificate course or equivalent.
• Demonstrated ability to deliver high quality customer service with good communication skills are essential.
• Effective and exceptional communication skills with a wide variety of people to gain their co-operation is essential and demonstrated ability to work in a team environment.
• Current valid Victorian Driver’s Licence.
• Must hold or be able to obtain an Employee Working with Children Check.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture 

Benefits

There are a number of great reasons why our people love working at Melton City Council: 

Staff Benefits | Melton City Council

• 5 weeks annual leave*
• Genuine Flexible work options
• Extensive Career Development & Leadership Programs
• Access to the Local Government Employee Health Plan (GMHBA) with exclusive benefits
• 16 weeks Paid Parental Leave (Super is paid during parental leave)* 
• 3 weeks Paid Secondary Carer Leave*
• Wellbeing initiatives

*These benefits are pro rata. 

How To Apply

If you require further information about the position, please contact Trudy Martin, Coordinator Leisure Centres on 0412 453 025.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. 

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government. 

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.

 Applications close 11:59pm Thursday 23 April 2026