Business Concierge Officer

Full Time Fixed term Position - 10 Month Contract

Band 7 - Salary Range $109,825 to $122,758 per annum + 12% Super + ADO

Salary offered will depend on level of skills and experience.

Be part of something new 

This is a brand-new role at Melton City Council that has been created to support our growing community and evolving strategic priorities. This is a great opportunity to shape the future of the role, bring fresh ideas, and make a meaningful impact from day one.

Why join Melton City Council?

Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.

As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.

Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:

• Professional and personal development opportunities
• Generous leave entitlements and flexible work arrangements
• A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities

Join us and help build a city that thrives—where your work makes a real difference every day.

The Opportunity

The Economic Development & Tourism unit is seeking an experienced and highly motivated Business Concierge Officer to join our dynamic team. This is a key role to support the ongoing development and growth of new businesses in the municipality. This role will shape the future of the Business Concierge program, and create workflows and internal relationships to support businesses growing and establishing in the City of Melton.

Key Responsibilities

• Act as Council’s liaison for significant commercial, industrial and mixed-use developments.
• Lead end to end case management for business permit applications across businesses of varying sizes, complexity and maturity.
• Facilitate and chair pre-application, coordination and stakeholder meetings to streamline assessment processes and resolve issues early.
• Establish and embed Council’s Business Concierge Service, acting as a single point of contact for businesses at the initial enquiry stage and providing support throughout the application process.
• Develop processes for cross-team collaboration, knowledge sharing and reduce duplication of tasks.
• Collect and monitor a range of data, benchmarks and performance metrics on the Business Concierge Service and provide recommendations for continuous improvement.

To view the Position Description, click here.

About you

To be successful in this role you will have the following:

• Tertiary qualifications in business, marketing, public relations, economic development or a related discipline with relevant work experience.
• Demonstrated oral and written communication skills including the ability to prepare reports, deliver presentations and other relevant correspondence.
• Significant experience in economic development, investment facilitation, property development, or local government along with demonstrated ability to operate strategically while managing operational delivery of projects.
• Ability to manage relationships with a diverse and dynamic range of stakeholders including businesses, Council staff and Government representatives.
• Proven project management skills in program planning, managing of budgets and delivery of marketing campaigns.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture 

Benefits

There are a number of great reasons why our people love working at Melton City Council: 

Staff Benefits | Melton City Council

• 13 ADO's (Accrued Day Off) per year*
• 5 weeks annual leave* 
• Genuine Flexible work options
• Additional $500 per annum pro rata superannuation for female employees over the age of 45
• Extensive Career Development & Leadership Programs
• Access to the Local Government Employee Health Plan (GMHBA) with exclusive benefits
• 16 weeks Paid Parental Leave (Super is paid during parental leave)* 
• 3 weeks Paid Secondary Carer Leave*
• Wellbeing initiatives

*Eligible for Full Time positions or for Fixed term positions eligible after 12 months of employment. 

How To Apply

If you require further information about the position, please contact Susan Beniston, Coordinator Economic Development & Tourism on 9747 7250.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. 

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government. 

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.